We are open Monday to Friday 8am to 7pm and Saturday 8am to 5pm.
We are open all public holidays (except Christmas Day) from 9am – 5PM.
After these times we have numerous local after hours clinics in the local area or call 13 SICK (137425) to organise a home visit.
You can book appointments through our online booking system or by calling our front desk. Grand Medical Seaford operates on an appointment system, please ring 8327 3777 to make an appointment.
From the 1st November 2025 we will transition to bulk billing.
This means all standard appointments including telehealth, chronic disease management, and mental health consultations will be bulk billed for everyone, meaning no out of pocket costs to you.
Please note:
Some services are not covered under this Medicare initiative and will continue to attract private fees. These include (but are not limited to):
Our reception team will let you know if any out-of-pocket fees apply before your appointment.
From the 1st May 2025 a $20 gap fee will be introduced to all patients who see our Podiatrist with an EPC referral through a careplan.
You will be required to pay the account in full at the time of the consult. Your Medicare rebate will be reimbursed into your bank account within seconds.
All fees must be paid in full before further appointments can be made.
A non attendance fee will be charged if you do not give at least 1 hours notice to cancel your Doctors or allied health appointment.
All fees must be paid in full before further appointments can be made.
Prescription and referral requests generally require an appointment with your doctor. In some cases, this process can be managed over the phone. Please contact us for further information.
All sick certificates need an appointment with a doctor. They are not able to write one without patient contact. Some ongoing referrals and some regular prescriptions may be able to be requested without an appointment for a small fee at the doctors discretion.
Grand Medical Seaford is a larger multidisciplinary medical practice and many GPs specialise in areas such as women’s health, paediatrics, diabetes, skin cancer, sports medicine & pregnancy.
In addition we have on site pharmacy, physiotherapy and podiatry services.
Adjacent to our practice is a Jones Radiology facility which provides high level diagnostic services.
At Grand Medical Seaford, we respect the privacy of our patients and recognise the importance of keeping their personal information confidential and secure. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).
Who can I contact about this policy?
For enquiries concerning this policy, you can contact
The Practice Manager on 8327 3777 or via https://www.oaic.gov.au/privacy/australian-privacy-principles
When and why is your consent necessary?
When you register as a patient of this practice, you provide consent for the GPs and practice staff to access and use your personal information to facilitate the delivery of healthcare. Access to your personal information is restricted to practice team members who require it for your care. If we ever use your personal information for purposes other than outlined in this document, we will obtain additional consent from you.
It is important to us that as our patient, you understand why we collect and use your personal information.
By acknowledging this Privacy Policy you consent to us collecting, holding, using, retaining and disclosing your personal information in the manners described below.
Why do we collect, use, store, and share your personal information?
The practice collects, uses, stores, and shares your personal information primarily to manage your health safely and effectively. This includes providing healthcare services, managing medical records, and ensuring accurate billing and payments. Additionally, we may utilise your information for internal quality and safety improvement processes such as practice audits, accreditation purposes, and staff training to maintain high-quality service standards.
Our practice staff carry out privacy training annually through OAIC, to ensure they understand their legal obligation to keep your personal information secure at all times.
What personal information is collected?
The information we will collect about you includes your:
Can you deal with us anonymously?
You can deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Dealing with general practices anonymously
The Privacy Act requires patients to be provided with the option of not identifying themselves, or of using a pseudonym, when dealing with a practice unless it is impracticable to do so. Information about this should appear in the practice privacy policy.
The Privacy Act 1988 requires practices to consider whether it is practical to give patients the option of not identifying themselves or using a pseudonym. However, practices do not have to deal with patients anonymously or pseudonymously. The OAIC website provides further information in this topic here.
How is personal information collected?
The practice may collect your personal information in several different ways:
When you make your first appointment, the practice team will collect your personal and demographic information via your registration.
We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment, or communicate with us using social media.
In some circumstances, personal information may also be collected from other sources, including:
“Share by Default” for Pathology and Imaging
Automatic Uploads: From 1 July 2026, most written pathology and diagnostic imaging reports authored by pathologists or radiologists must be uploaded to your My Health Record by default.
What is included: Blood and urine test results, ultrasounds, X-rays, and CT scan reports are included. The actual images themselves are not uploaded.
Timeframe: Healthcare providers are required to upload these reports within 24 hours of them being ready.
The Opt-Out Model Still Applies
The MHR system operates on an opt-out basis, meaning every Australian automatically has a record unless they chose to cancel it.
These 2026 changes do not remove your choice or control. You can still restrict which healthcare providers can see your data, and you can choose to cancel or delete your record entirely.
Recent Legislative Updates (2026)
The overarching legislation has been updated to the My Health Records Rules 2026 and Regulations 2026, bringing enhanced cybersecurity and privacy standards.
Despite these changes, the fundamental purpose of the MHR system remains the same: to give you and your doctors faster access to your crucial health information.
Various types of images may be collected and used, including:
CCTV footage: Collected from our premises for security and safety purpose
Compliance with privacy obligations
To comply with Australian privacy obligations when collecting personal information from third-party sources, you must understand and adhere to the Privacy Act 1988 and the Australian Privacy Principles (APPs) this includes:
– verifying third-party compliance
– ensuring informed consent
– collecting only necessary data
– maintaining data accuracy
– updating your privacy policy and notifying patients of these updates as required
– protecting data with strong security measures
– facilitating individuals’ rights to their data
– providing regular education and training for the practice team on privacy practices.
To ensure compliance, you can include the following line in the privacy policy:
“We will always comply with privacy obligations when collecting personal information from third-party sources. This includes ensuring transparency with patients, obtaining necessary consents, maintaining data accuracy, securing the information, and using it only for specified purposes.”
When, why and with whom do we share your personal information?
We sometimes share your personal information:
We do not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Will your information be used for marketing purposes?
The practice will not use your personal information for marketing any goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying the practice in writing.
How is your information used to improve services?
The practice may use your personal information to improve the quality of the services offered to patients through research, analysis of patient data for quality improvement and for training activities with the practice team
We may provide de-identified data to other organisations to improve population health outcomes. If we provide this information to other organisations patients cannot be identified from the information we share, the information is secure and is stored within Australia. You can let reception staff know if you do not want your de-identified information included.
At times, general practices are approached by research teams to recruit eligible patients into specific studies which require access to identifiable information. You may be approached by a member of our practice team to participate in research. Researchers will not approach you directly without your express consent having been provided to the practice. If you provide consent, you would then receive specific information on the research project and how your personal health information will be used, at which point you can decide to participate or not participate in the research project.
Definitions of de-identified and personal information
The RACGP Three key principles for the secondary use of general practice data by third parties defines de-identification as: the removing or altering information that identifies an individual or is likely to do so. Where information has been appropriately de-identified, it is no longer considered ‘personal information’ and can therefore be used or shared in ways that might not otherwise be permitted under the Privacy Act 1988 (Cwlth). A general practice can therefore lawfully share de-identified patient data without specific or express patient consent.
When personal information (i.e., data has not been de-identified) is requested by a third party, specific patient consent is usually needed, and the requesting entity will need to meet the requirements of a human research ethics committee.
Use of de-identified patient data
If the practice routinely provides patient health information to other organisations for secondary use the practice should make patients aware that this is occurring by including this information as part of the privacy policy. Practices should give patients assurances and advice on their rights and how their data is protected and must state the practice’s approach to collection of healthcare information for primary and secondary purposes. Whilst patient consent for sharing de-identified practice data is not a legal requirement, it is good practice to have a procedure for ensuring patients who do not consent to secondary use of data are removed from any data extraction process. Most data extraction tools have this functionality.
How are document automation technologies used?
Document automation is where systems use existing data to generate electronic documents relating to medical conditions and healthcare.
The practice uses document automation technologies to create documents such as referrals, which are sent to other healthcare providers. These documents contain only your relevant medical information.
These document automation technologies are used through secure medical software Best Practice.
All users of the medical software have their own unique user credentials and password and can only access information that is relevant to their role in the practice team.
The practice complies with the Australian privacy legislation and APPs to protect your information.
All data, both electronic and paper are stored and managed in accordance with the Royal Australian College of General Practitioners Privacy and managing health information guidance.
How are Artificial Intelligence (AI) Scribes used?
The practice uses an AI scribe tool to support GPs take notes during their consultations with you. The AI scribe uses an audio recording of your consultation to generate a clinical note for your health record. The practice AI scribe service is Heidi AI.
Heidi Health AI
The practice will only use data from our digital scribe service to provide healthcare to you. AI scribe is used for consult note taking, it is not used as a diagnostic tool.
The practice will ask for your signed consent before commencing the use of an AI scribe service, you can opt out of this consent at anytime by advising the practice.
How is your personal information stored and protected?
Your personal information may be stored in various forms.
Such as paper records, electronic records, visual records (eg x-rays, CT scans, videos & photos)
The practice stores all personal information securely. All confidential agreements for staff and contractors are stored in a locked cupboard in the practice managers office, that only managerial staff have access to.
CCTV information e.g., our practice has CCTV onsite, only authorized users have access to the software and recordings. CCTV is located at the entrance & exits of the building, in the waiting room & the external walkways and carparks. NO cctv is located in any of the consulting & treatment rooms.
How can you access and correct your personal information at the practice?
You have the right to request access to, and correction of, your personal information.
The practice acknowledges patients may request access to their medical records.
Patients can request access to their medical records by completing a request for notes for personal use form, this is then given to the patients regular GP to acknowledge and then the Senior Receptionist will action the request in a timely manner.
An administration fee may be charged if the file is extensive. This fee is to cover administration time, printing and postage costs. The patient will be informed of the fee prior to releasing the records.
The practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. Sometimes, we will ask you to verify your personal information held by the practice is correct and current. You may request we correct or update your information. To do this please contact via reception on 8327 3777.
How can you lodge a privacy-related complaint, and how will the complaint be handled at the practice?
We take complaints and concerns regarding privacy seriously.
You should express any privacy concerns you may have in writing to the Practice Manager. We will then attempt to resolve it in accordance with the resolution procedure within 14 business days.
If you do not feel we have resolved your issue You may also contact the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner will require you to give them time to respond before they investigate. For further information visit www.oaic.gov.au or call the OAIC (Office of the Australian Information Commissioner) on 1300 363 992.
Emailing
Our policy regarding methods of communication involving patient information is to utilise a secure messaging system, fax or post. Routine email is not a secure method of communication.
Examples of potential risks when using unsecured or unencrypted email:
Policy review statement
Our privacy policy is regularly reviewed to ensure compliance with current obligations.
If any changes are made they will be reflected on the website.
We are Grand Medical Seaford. Entrenched in the community of Seaford, we’ve been providing comprehensive and empathetic healthcare for years. Our new identity signifies our commitment to enhanced care and services.